Privacy Policy

Privacy Policy for Reencle Customers in the UK and Ireland

Effective Date: [20 November 2024]

Atlantic Access Ltd (“we,” “our,” or “us”), the authorized distributor and importer of Reencle products in the UK and Ireland, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you purchase products from us, access our website, or otherwise interact with us.

Our registered address is 32 Hill Top, London, NW11 6EE. If you have any questions about this Privacy Policy, please contact us at [support@atlanticaccess.co.uk].

1. Information We Collect

We may collect and process the following types of personal data about you:

  1. Personal Identification Information
    • Name, address, email address, phone number.
  2. Payment Information
    • Billing and shipping address, payment details (processed securely by third-party payment providers).
  3. Order Information
    • Details of products purchased, delivery instructions, and transaction history.
  4. Technical Data
    • IP address, browser type, operating system, and website usage data (collected through cookies and analytics tools).
  5. Marketing Preferences
    • Information about your communication preferences and any marketing consents you provide.

2. How We Use Your Information

We process your personal data for the following purposes:

  1. To Fulfill Orders
    • Process your purchases, deliver products, and manage returns or refunds.
  2. To Provide Customer Support
    • Respond to your inquiries and resolve any issues.
  3. To Improve Our Services
    • Analyze customer feedback and website usage data to improve our products and services.
  4. To Comply with Legal Obligations
    • Maintain accurate records for accounting, tax, and legal compliance.
  5. For Marketing (with Your Consent)
    • Send promotional emails, offers, and updates about Reencle products (you can opt-out at any time).

3. Sharing Your Information

We only share your data with third parties when necessary and in accordance with data protection laws:

  1. Service Providers
    • Payment processors, delivery companies (e.g., DHL), and IT support providers.
  2. Legal Obligations
    • If required by law, we may disclose your data to regulatory authorities or law enforcement.
  3. Business Transfers
    • In the event of a business merger or acquisition, your data may be transferred to the new owner.

4. Data Storage and Retention

We securely store your personal data and retain it only as long as necessary:

  • Order Data: Retained for 6 years for tax and accounting purposes.
  • Marketing Data: Retained until you withdraw your consent.
  • Website Analytics Data: Retained for up to 2 years.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and EU GDPR, you have the following rights:

  1. Access: Request a copy of your personal data.
  2. Correction: Ask us to correct inaccuracies in your data.
  3. Deletion: Request the deletion of your data (subject to legal requirements).
  4. Objection: Object to processing for direct marketing.
  5. Data Portability: Receive your data in a structured, machine-readable format.
  6. Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at [insert contact email].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

  1. Essential Cookies: Necessary for website functionality.
  2. Analytics Cookies: Help us understand website usage.
  3. Marketing Cookies: Provide personalized advertising (if applicable).

You can manage your cookie preferences through your browser settings.

7. International Transfers

As we operate within the UK and Ireland, your data is processed within these jurisdictions. If we transfer data outside the European Economic Area (EEA), we ensure it is protected under appropriate safeguards.

8. Security

We implement robust security measures to protect your data, including encryption, secure servers, and access controls. While we strive to ensure your data is secure, no system is entirely foolproof.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and, where appropriate, notified to you via email.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Atlantic Access Ltd
32 Hill Top, London, NW11 6EE
Email: [Support@atlanticaccess.co.uk]

We are committed to safeguarding your privacy and will respond promptly to your inquiries.

Last Updated: [November 2024]