Return Policy

Refund policy

Before you submit your return, please read our Return Policy & Instructions below. 

RETURN & REFUND POLICY

DIRECT PURCHASE RETURNS (REENCLE.CO.UK)

For Direct Purchase Returns:

  • As part of our standard terms, you have a 14 day no questions return period for your Reencle from the date of delivery. 
  • After 14 days but before 30 days. If you purchased your Reencle directly from our website we still accept returns. You can return your Reencle, in unused or used condition in the original packaging, with receipt or proof of purchase. If your Reencle has been used, we will charge you a £50 fee for cleaning out microbes. This means the product does not have to go to landfill and to cover the cost of filters and microbes. Please do not send back to us if you are not happy paying this charge, it will be deducted from your refund value.
     
  • To check the condition of the product, we may request for photos or videos of your product before proceeding with returns. Once we confirm that the product is eligible for return, we will create an RMA number to initiate return.
  • Upon receipt of the returned item, we will fully examine it and notify you via email (within a reasonable period of time) whether you are entitled to a return. If you are entitled to a return, we will deduct the return shipping cost from your purchase price and process the refund in 3-5 business days. The credit(refunded amount) will automatically be applied to your original method of payment. Please note that these refunds can take 5-10 business days to appear in the account associated with the charge reversal.
  • If 30 days or more have passed since you received the unit, we cannot offer you a refund or return.
  • All product packaging (boxes, manuals, warranty cards, etc.) and components (shovel, filters, adapters, etc.)must be returned with the item.
  • Returns without the original packaging, components and documentation will be rejected or the cost of the missing items will be deducted from your refund amount.

 

RETAIL/AUTHORIZED SELLER PURCHASE RETURNS

If you’ve purchased your Reencle product through a third-party retailer, you must coordinate the return directly with that retailer. For all purchases that originated from a retail partner and you are looking to return or exchange, please review your original receipt to understand the return policy of your respective retailer. If you are still within the retailer's return policy window, please contact the retailer directly so they can happily assist you with this.

 

RETURN POLICY ON ALL ITEMS OTHER THAN REENCLE(PRIME)

Contact Reencle Support to arrange a return within thirty (30) days of receipt for refund consideration. Merchandise should be returned unopened and in the original product packaging as received. Opened ReencleMicrobe™, shovels, filter refills, and carbon filters, and furniture (stand) are non-returnable. All paperwork should be included with your return to ensure a prompt and accurate credit. Purchaser is responsible for the cost of return shipment. The credit card and card number used to purchase your merchandise will be credited upon receipt and inspection. Visit ourreturns pagefor more information.

 

RETURN AND REFUND PROCESS

It can be disappointing if the Reencle is not not a good fit for you. We totally understand and want work to ensure your return process is as smooth as possible.

The main consideration for customers is to keep the box, which is custom made for the Reencle. The original box ensures the Reencle travels safe, and means we can make the Reencle available to another customer after finalizing the return. The box (including the inserts) folds flat for storage. If not kept, the return process is more difficult to complete smoothly. 

For a timely and precise return or refund process please follow the instructions below:  

 

  1. Obtain a Return Merchandise Authorization (RMA) number from Reencle Support.

Please contact our Help Center to file for a return. We do not accept responsibility for return shipments without an RMA number.

 

  1. Prepare and package your Merchandise to return. 

Please read the detailed Returns Instruction for the Reencle below.

 

RETURNS INSTRUCTION
1. For Unused or Open Box Items : 
  • All product packaging (boxes, manuals, warranty cards, etc.) and components (shovel, filters, adapters, etc.)must be repackaged back inside the original box.
  • Returns without the original packaging, components and documentation will be rejected or the cost of the missing items will be deducted from your refund amount
2. For Used (Within 30-Day Trial Period) or Damaged/Repair items :
  • Please scoop out all the microorganisms and put them into a zipper bag(and get rid of food) You can use these for spare microbes.
  • Decompose all the food waste in Reencle perfectly.
  • Unplug, scoop out all of the byproduct from the Reencle, seal well and store the byproduct in a well-ventilated place. (avoid the sunlight)
  • The byproduct can be reused if you keep well. Or dispose of it if you do not plan to use Reencle in the future.
  • Units returned in unclean conditions may be subject to an Additional £50 Cleaning Fee deducted from your refund.

3.Determine your shipping method. 
You are free to return your Reencle to Core Fulfilment at your own cost. We suggest that you use a tracked shipping service due to the value of the goods. Please note that you MUST have an ASN number in order to return your Reencle. Shipments sent without an ASN number may be returned at your own cost. You may also face a significant delay in processing.
4. Receive your refund. 
Once your unit is received, we will process and issue a refund to your original method of payment within 15 business days. Once processed, your bank or credit card provider is responsible for applying it to your account, which may take up to 30 days.