Return Policy
Refund policy
Before you submit your return, please read our Return Policy & Instructions below.
RETURN & REFUND POLICY
DIRECT PURCHASE RETURNS (REENCLE.CO.UK)
For Direct Purchase Returns:
- As part of our standard terms, you have a 14 day no questions return period for your Reencle from the date of delivery.
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After 14 days but before 30 days. If you purchased your Reencle directly from our website we still accept returns. You can return your Reencle, in unused or used condition in the original packaging, with receipt or proof of purchase. If your Reencle has been used, we will charge you a £50 fee for cleaning out microbes. This means the product does not have to go to landfill and to cover the cost of filters and microbes. Please do not send back to us if you are not happy paying this charge, it will be deducted from your refund value.
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To check the condition of the product, we may request for photos or videos of your product before proceeding with returns. Once we confirm that the product is eligible for return, we will create an RMA number to initiate return.
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Upon receipt of the returned item, we will fully examine it and notify you via email (within a reasonable period of time) whether you are entitled to a return. If you are entitled to a return, we will deduct the return shipping cost from your purchase price and process the refund in 3-5 business days. The credit(refunded amount) will automatically be applied to your original method of payment. Please note that these refunds can take 5-10 business days to appear in the account associated with the charge reversal.
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If 30 days or more have passed since you received the unit, we cannot offer you a refund or return.
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All product packaging (boxes, manuals, warranty cards, etc.) and components (shovel, filters, adapters, etc.)must be returned with the item.
- Returns without the original packaging, components and documentation will be rejected or the cost of the missing items will be deducted from your refund amount.
RETAIL/AUTHORIZED SELLER PURCHASE RETURNS
If you’ve purchased your Reencle product through a third-party retailer, you must coordinate the return directly with that retailer. For all purchases that originated from a retail partner and you are looking to return or exchange, please review your original receipt to understand the return policy of your respective retailer. If you are still within the retailer's return policy window, please contact the retailer directly so they can happily assist you with this.
RETURN POLICY ON ALL ITEMS OTHER THAN REENCLE(PRIME)
Contact Reencle Support to arrange a return within thirty (30) days of receipt for refund consideration. Merchandise should be returned unopened and in the original product packaging as received. Opened ReencleMicrobe™, shovels, filter refills, and carbon filters, and furniture (stand) are non-returnable. All paperwork should be included with your return to ensure a prompt and accurate credit. Purchaser is responsible for the cost of return shipment. The credit card and card number used to purchase your merchandise will be credited upon receipt and inspection. Visit ourreturns pagefor more information.
RETURN AND REFUND PROCESS
It can be disappointing if the Reencle is not not a good fit for you. We totally understand and want work to ensure your return process is as smooth as possible.
The main consideration for customers is to keep the box, which is custom made for the Reencle. The original box ensures the Reencle travels safe, and means we can make the Reencle available to another customer after finalizing the return. The box (including the inserts) folds flat for storage. If not kept, the return process is more difficult to complete smoothly.
For a timely and precise return or refund process please follow the instructions below:
- Obtain a Return Merchandise Authorization (RMA) number from Reencle Support.
Please contact our Help Center to file for a return. We do not accept responsibility for return shipments without an RMA number.
- Prepare and package your Merchandise to return.
Please read the detailed Returns Instruction for the Reencle below.
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All product packaging (boxes, manuals, warranty cards, etc.) and components (shovel, filters, adapters, etc.)must be repackaged back inside the original box.
- Returns without the original packaging, components and documentation will be rejected or the cost of the missing items will be deducted from your refund amount
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Please scoop out all the microorganisms and put them into a zipper bag(and get rid of food) You can use these for spare microbes.
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Decompose all the food waste in Reencle perfectly.
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Unplug, scoop out all of the byproduct from the Reencle, seal well and store the byproduct in a well-ventilated place. (avoid the sunlight)
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The byproduct can be reused if you keep well. Or dispose of it if you do not plan to use Reencle in the future.
- Units returned in unclean conditions may be subject to an Additional £50 Cleaning Fee deducted from your refund.

Choosing the right food waste composter can be challenging.
To help you decide, we've compared Reencle Prime with other popular options like Lomi and the Sage Food Cycler.
See how they stack up in terms of cost, capacity, processing method, energy efficiency, and sustainability—so you can make the best choice for your home and the planet.
Reencle vs Lomi vs Sage Compared
Microbial-based composting
Dehydration & grinding
Dehydration & grinding
Nutrient-rich, real compost
Dehydrated organic material (needs further composting)
Dehydrated organic material (needs further composting)
1kg/day
Up to 1.4kg/cycle, 3L container
2L container
Continuous - add food scraps as you have them
Cycle based - have to store food scraps till there’s enough for a cycle
Cycle based - have to store food scraps till there’s enough for a cycle
Up to 90% waste Volume reduction
80% waste volume reduction
Over 80% waste volume reduction
Continuous (12-24 hours)
3-20 hours (varies by mode)
4-8 hours
Carbon Filter & Mesh Filter
Carbon FIlter
Carbon filter
Quiet (~45dB)
Moderate (~60 dB)
Not published
£499
£399.99
£419.95
Year 1 = £0
Year 2 = £0 (Spare filters included with Reencle)
Year 3 onwards £35/year(filters)
Year 1 = £123 (Filters £81, Lomi Pods £42)
Year 2 = £151 (filters £109, Lomi Pods £42)
Year 3 Onwards = £151/year*
Year 1 = £80 (Filters £80)
Year 2 = £120 (filters £120)
Year 3 onwards = £120/year (filters £120)
£534
£825
£740
9-12 Months (£35/Filter)
3 Months (£24.25-£30/Filter)
3-4 Months (£40/Filter)
1.25kWh/day ~ £0.30/day
0.6-1 kWh/cycle depending on selected mode ~ £0.14-£0.24/cycle
Average of 1 kWh/cycle ~ £0.24/cycle
Most food scraps, including dairy & small bones
Most food scraps, including dairy & small bones
Most food scraps, including dairy & small bones
True composting, beneficial for soil health
Requires additional composting for soil benefits
Requires additional composting for soil benefits
47cm (H), 33cm (W), 30.5cm (D)
31cm (H), 40cm (W), 30cm (D)
36cm (H), 27.5cm (W), 32cm (D)
* Lomi costs based on running 2 cycles per week using Lomi pods in each cycle. Filters = £24.25-£30.00/filter, Lomi Pods £0.36 - £0.44/cycle, average costs filters = £27.13, Lomi Pods = £0.40/cycle
**Assumes electricity costs £0.24/kWh.











Reencle Home Composter
Turn food scraps into real compost with Reencle's tested microbes!
- Eliminate your food waste, creating organic, natural compost instead.
- Reduce harmful methane emissions caused by food waste at landfills.
- Sustainably dispose of up to 1kg of food scraps per day.
Just empty your Reencle once every 1-3 months (depending on use). Zero-odor or bugs with Reencle's 3-layer filtering system.
Included: A Lab-Tested Self-Perpetuating Microbe Colony
Included: 2 long-lasting Carbon Filters (lasting 2 years!)
The Reencle's Power Consumption is only 1.25 kWh per day. Equivalent to only £0.30 per day on an average UK contract!
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